At CocoTours Cozumel, we believe booking your snorkeling adventure should feel exciting and effortless from the very beginning. Your time in paradise is meant to be enjoyed — not spent worrying about plans changing.
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That’s why we created our EasyCancel Guarantee, giving you the perfect balance of peace of mind and flexibility so you can book ahead and still go with the flow.
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Flexible Cancellation Options
For all our tours, we offer simple and fair cancellation terms:
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Cancel up to 24 hours before your scheduled tour
You will receive a full refund, minus a small 50-peso fee to cover transaction costs. -
Cancel with less than 24 hours’ notice
You will receive a 50% refund
No explanations or reasons are required — we keep it simple and stress-free.
Weather Policy
Your safety always comes first. If a tour cannot take place due to unsafe weather conditions or official port closure, you will receive a full refund.
Please note that light rain, wind, or cloudy skies do not necessarily affect operations. Tours only get canceled when conditions are officially deemed unsafe by the authorities.
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Book with Confidence
Whether you’re planning ahead or keeping things flexible, our EasyCancel Guarantee ensures you can reserve your snorkeling experience in Cozumel with confidence — knowing that if life changes, your booking can too.
Cancellation Request
We’re sorry your plans changed! Please fill out the form below to request a cancellation. Our team will review your request and process it based on our EasyCancel Guarantee terms.